Support Channels

  • 1 hour ticket response time
  • A Sixty–Minute Ticket Response Guarantee

  • Every support request you send to us will be dealt with within maximum 60 min. If for any reason whatsoever your support ticket or e–mail calls for additional assistance from a sysadmin, we’ll forward it and leave a comment to notify you that your case is being worked on. If you make use of our Optional Managed Services package, any of the services included there will be carried out at a time that suits you.

  • Top quality support service
  • An Outstanding Tech Support Service

  • We’ll be available to you 24–7 to respond to any enquiries that you may have about our Web Control Panel or any of the apps that we have pre–installed for you on the server. If you also need help tackling server administration tasks, you can take a glimpse at our Optional Managed Services package, which includes data backup hard disk drive storage space, weekly OS updates, server monitoring and restarting services, plus problem troubleshooting and installation services.

  • Intuitive help center
  • A User–Friendly Help Area

  • We have equipped the Web Control Panel with a comprehensive knowledgebase, which includes extensive explanations of all its features and functionalities. Additionally, we have made detailed video tutorials that will further instruct you how to perform a specific task or resolve a typically encountered problem. All the instructional articles and the tutorial videos are easily accessible from each section of the Web Control Panel through the Videos and Help buttons situated in the upper right corner.