One-Hour Response Guarantee
Understand more about the 1-hour response time guarantee and how you, as a client, can benefit from it.
If you’ve got a site, a problem might always occur and it doesn’t necessarily need to be associated with the web hosting service. For instance, something could go wrong when you update an Internet application or some important data might be edited or deleted accidentally. No matter what the nature of the problem may be, you will need to get in touch with the respective technical support staff and ask them to restore a backup or to help you fix the problem that you’re experiencing. How promptly they’ll do this will predetermine how much time your websites will be unreachable. For particular websites like community sites or web stores, a repeated outage duration too often equals lost clients and cash. That is why, it is crucial to use the services of a hosting company that provides not only a very good tech support service, but also a timely one.
One-Hour Response Guarantee in Cloud Hosting
With a cloud hosting from us, you can forget about waiting for hours and hours, or even a whole day, to receive a reply to an email or a technical support ticket. Regardless of when you get in touch with us, we will help you within less than one hour with any pre-sales and technical enquiries you might have. In reality, our actual reply time rarely exceeds 20 to 30 minutes. As we’re available to you around the clock, you will always receive help in a well-timed fashion and we realize exactly how vital this is in the digital age. As soon as you contact us, we will respond to your enquiries. If you stumble upon any technical complication, we’ll rectify it for you, or we’ll provide you with all the needed information in case there is something that you have to do yourself.